Core Competencies

What we deliver, and how it holds up in production

Electronic Records Management

SIN 518210ERM

End-to-end records lifecycle aligned to NARA and OMB M-23-07 — digitization, metadata, disposition, ERM platform operations.

Application Modernization

API-First · Microservices

Legacy re-architecture, containerization, and microservices for sustainable, cloud-ready enterprise systems.

Cloud & DevSecOps

SIN 518210C

AWS and Google Cloud migration, CI/CD pipelines, and infrastructure automation with security built in from day one.

CRM & Salesforce Cloud Solutions

Service · Experience Cloud

Apex, Salesforce DX, flows, and Einstein chatbots — with REST API integration and DevOps-driven release management.

Data Engineering & AI/ML

Big Data · Analytics

Hadoop, Cassandra, and MongoDB platforms, analytics, and AI/ML enablement for data-driven decisions.

Enterprise Integration & Middleware

ESB/SOA · API Mgmt

IBM WESB, Red Hat Fuse, IBM MQ/MB, RabbitMQ — messaging, web services, and API management at enterprise scale.

IT Operations & Sustainment

SIN 54151S

Full-lifecycle O&M, help desk, and IT support services with SLA-driven performance management.

Program & Mission Support

PMO · Transition

Program management, documentation, training, and transition services that keep federal programs running.

In Depth

Eight competencies, proven in production

Electronic Records Management SIN 518210ERM

Parsetek delivers end-to-end electronic records lifecycle services aligned to NARA regulations and the OMB M-23-07 electronic records mandate: records inventory and scheduling, digitization and metadata capture, taxonomy design, disposition management, and ERM platform operations on EMC Documentum and Alfresco. As 8(a) prime for the Export-Import Bank’s ERMS program, we deliver these capabilities at agency scale — earning an Exceptional CPARS rating for on-schedule, on-budget delivery and measurable gains in compliance posture and audit readiness.

Application Modernization

We re-architect legacy systems into sustainable, cloud-ready enterprise applications — containerization, microservices decomposition, and API-first design — modernizing incrementally so mission operations continue uninterrupted. Our modernization work spans federal systems from USPTO’s trademark product line to state government enterprise platforms.

Cloud & DevSecOps SIN 518210C

Parsetek plans and executes AWS and Google Cloud migrations, builds CI/CD pipelines, and automates infrastructure with Ansible, Puppet, and Chef — with security engineered in from day one rather than bolted on at authorization time. Our cloud services are available through GSA MAS under SIN 518210C, giving agencies a pre-competed path to cloud engineering support.

CRM & Salesforce Cloud Solutions

We build and sustain Salesforce Service Cloud and Experience Cloud applications for government missions — Apex development, Salesforce DX, flows, and Einstein chatbots, with REST API integration, data migration, and DevOps-driven release management. For CBP’s USBP Recruitment Modernization, Parsetek configured recruitment campaigns and case management, built dashboards, and developed Einstein chatbot and Experience Cloud enhancements with CI/CD releases — alongside CBP’s HERD and CQ2CM Service Cloud applications.

Data Engineering & AI/ML

Parsetek builds the data foundations agencies need for analytics and AI: Big Data platforms on Hadoop and Cassandra, NoSQL stores on MongoDB, governed ingestion pipelines, and ML/AI enablement for data-driven decision-making. Our engineers support DoD Chief Digital and AI Office initiatives on the USAF VAULT data platform — data preparation and architecture, data governance, and advanced analytics.

Enterprise Integration & Middleware

We connect the systems agencies depend on: ESB and SOA architecture on IBM WebSphere ESB and Red Hat Fuse, messaging and middleware with IBM MQ/Message Broker and RabbitMQ, web services, and API management. This integration depth — proven on programs from SSA to state enterprises — is what lets modernized front ends coexist with the legacy systems of record that can’t be replaced overnight.

IT Operations & Sustainment SIN 54151S

Parsetek provides full-lifecycle operations and maintenance, help desk, and IT support services with SLA-driven performance management — the disciplined release management and sustainment rigor proven across our USPTO portfolio, CMS HealthCare.gov platform support, and SSA IT support services. Available through GSA MAS under SIN 54151S.

Program & Mission Support

Beyond technology, Parsetek provides the program management and operational support federal missions depend on: PMO services, documentation and technical writing, training, and transition management — with proven low-risk phase-in on prime and subcontract engagements alike.